Cookie Policy and Terms of Business
1. Introduction
1.1 Our website uses cookies.
1.2 Insofar as those cookies are not strictly necessary for the provision of www.virtuallybel.co.uk, we will ask you to consent to our use of cookies when you first visit our website.
2. Credit
2.1 This document was created using a template from SEQ Legal.
3. About cookies
3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
4. Cookies that we use
4.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website
(b) personalisation – we use cookies to store information about your preferences and to personalise our website for you
(e) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
(g) analysis – we use cookies to help us to analyse the use and performance of our website and services
(h) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally
Below is a list of the cookies that we use
5. Cookies used by our service providers
5.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
5.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
6. Managing cookies
6.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) Chrome;
(b) Firefox;
(c) Opera;
(d) Internet Explorer;
(e) Safari; and
(f) Edge.
8. Our details
8.1 This website is owned and operated by Annabel Watters
8.2 We are registered in England and Wales as a sole trader, and our registered office is 12 Canbury Park Road, Kingston, KT2 6JX
8.3 Our principal place of business is at 12 Canbury Park Road, Kingston, KT2 6JX
8.4 You can contact us:
(a) using our website contact form;
(b) by email, using info@virtuallybel.co.uk
Terms of Business
Confidentiality
Virtually Bel (the Virtual Assistant) is a registered Data Protection Controller (ICO Reference: ZA760512).
Virtually Bel may obtain access to information related to Client’s business (including trade secrets, technical information, business forecasts and strategies, marketing plans, customer and supplier lists, personnel information, financial data, and proprietary information of third parties provided to the Client in confidence) that the Client considers to be confidential or proprietary or the Client has a duty to treat as confidential.
Virtually Bel will, unless having the written consent of the Client, (a) hold all Confidential Information in strict trust and confidence; (b) not use or permit others to use Confidential Information in any manner or for any purpose not expressly permitted or required by this Agreement; and (c) not disclose or permit others to disclose any Confidential Information to any third party without obtaining the Client’s express prior written consent on a case-by-case basis.
Fees
As consideration for the Services to be provided by Virtually Bel and other obligations, the Client shall pay to Virtually Bel the amounts specified in the Statement of Work.
- Expenses. Virtually Bel shall bill and the Client shall reimburse Virtually Bel for all reasonable and pre-approved out-of-pocket expenses that are incurred in connection with the performance of the Services.
- Invoicing. Virtually Bel will bill the Client after the execution of the Services specified in the Statement of Work. First-time clients may be invoiced 50% for payment in advance of either the estimate provided for the task or the first bill for retained services, whichever is applicable.
- Late payments. Payments not received by the due date will result in work cessation. Virtually Bel reserves the right to refuse completion or delivery of work until past due balances are paid. All materials or property belonging to the Client, as well as work performed, may be retained as security until all just claims against the Client are satisfied.
- In the event of collection enforcement, the Client shall be liable for any costs associated with such collection, including, but not limited to, legal costs, attorney’s fees, courts costs, and collection agency fees.
Office hours and communication
Office hours are Monday through Friday, 9:00 am to 5:00 pm. Email is to be the primary form of communication between the Client and Service Provider. Virtually Bel is available for phone calls during office hours only.
Availability outside these hours cannot be guaranteed without agreement in advance, and work outside those availability hours can be subject to additional work surcharges.
Holidays
Virtually Bel takes UK bank holidays and the period from Christmas to New Year as holiday. Other holidays will be advised to the Client as applicable. Where appropriate, provisions shall be put in place to ensure continuity of service.
Disclaimer
The Client will remain responsible for checking work and raise any general queries within 48 hours. General queries raised within this time will be amended free of charge.
Virtually Bel will not be liable for any losses the Client might sustain arising directly or indirectly from completed work save in so far as the same arises directly from the Virtual Assistant’s negligence.
Virtually Bel will not be held responsible for any loss, damage or theft of documents, equipment or any items relating to tasks during transit to and from our premises.
Virtually Bel reserve the right to make any changes and corrections to these Terms.